ROYAL SLEEP MATTRESS FACTORY WARRANTY

Royal Sleep offers a warranty against faulty workmanship and /or faulty materials commencing on the date the mattress and/or base was originally delivered to, or collected by the purchaser and is valid only to the original purchaser of the product as indicated on the original sales invoice. This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. Failure to comply with manufacturer' s care and maintenance instructions may void your warranty.

1. MATTRESS

In addition to the other exclusions stated on this page, Royal Sleep specifically excludes from the warranty:

  • Small manufacturing irregularities that do not affect the performance of the bed.
  • Comfort issues relating to the customers preferences.
  • Fit of Manchester items.
  • Handles, as handles are not intended to be used to lift, turn or transport the product.

All mattresses should be rotated on a regular basis . Single sided mattresses need to be spun around 18 0 degrees. 2 sided mattresses need to be flipped over and spun around 180 degrees . We recommend that a mattress should be rotated every 2 weeks in the first month after the purchase and then done once a month for the duration of the warranty period. Failure to rotate your mattress will void the warranty.

During the warranty period, if Royal Sleep is satis fied that material or workmanship is faulty, it wil l repair or replace the product at its option. However, the warranty period will not be extended or changed as a result of repair or replacement under the terms of this warranty or otherwise. Royal Sleep will cover transport costs arising from repair or replacement under the terms of this Warranty during the first 12 months of the Warranty period. After 12 months transportation costs are to be met by the purchaser.

Royal Sleep reserves the right to substitute material of equal quality on the particular items being repaired or replaced if identical material is not available at the time of repair or replacement.

Body Impressions, (small indentations) are normal on the surface of any new mattress whilst the uphols tery filling is levelling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 35mm height loss is considered normal. On a non pillowtop mattress, up to 25mm height loss is considered normal. Indentation is also dependant on a person’s body shape and weight. The heavier the person the deeper the body indentation.

2. BASE

Royal Sleep mattresses are suitable for solid slat bases. There are important tips to know when consid ering a slat base to compliment your mattress. Correct mattress support is an important element in providing long life for the mattress. Mattresses always follow the contour of whatever they reston. If placed on any base that dips down, even under the load of one or two sleepers, the guarantee may be voided. Bases dipping or sagging allow the mattress to sag, causing the top cover to wrinkle. Sleepers may experience roll together through inade quate support. Some slat/mesh type bases may require a centre rail and a leg to the floor to prevent dipping or sagging, particularly in Double, Queen and King sizes. Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats over 14cm wide m ay cause mildew by not allowing moisture to evapora te sufficiently. Solid panel timber bases must have sufficient, evenly spaced air holes drilled to permit dispersal of moisture and prevent mildew. Bases must always be firm, even and supportive. Nowadays mattr esses are so technologically advanced that moveable slats are no longer recommended as the flex in the slat may work agains t the support system in the mattress.

A base that is too hard, too soft, not supportive, moveable or restricts air circulation may damage yo ur mattress and void this guarantee. We recommend a specially designed Royal Sleep base.

3. GENERAL

The company reserves the right not to handle items for repair if, in its opinion, they have been tampe red with or misused by the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to accident and/or neglect: including burns, cuts, water damage, mould, stains, soiled by blood or urine or if it is unsanitary. Use of a waterproof mattress protector is recommended at all times.

Mattress and base specifications, including appeara nce, may change without notice. This warranty is in addition to, and not in substitution for, the right of the purchaser confer red by the trade practices act and/or the legislation of any State or Territory.

Royal Sleep Mattress Factory